FAQs

To book an appointment please call or text (250)552-8141, find us on Facebook, or email us at rossknifesharpening@gmail.com

Hours: Monday- 8am-6pm  

     Tuesday-     8am-6pm

Wednesday- 8am-6pm

Thursday- 8am-6pm

Friday- 8am-3pm

While we may schedule appointments for evenings or weekends, please don't expect replies to emails, texts, or calls outside these hours.

If you need to cancel or change appointment details, please give us at least 48 hours notice. There is a $20.00 deposit required to book your appointment. It is not an additional charge and is subtracted from your bill after sharpening unless there is a no-show or late cancellation, in which case the $20.00 will be forfeited. It can be sent via eTransfer to rossknifesharpening@gmail.com, or you can email that address to request a link if you wish to pay online through your credit card. 

The pricing for individual knives will vary based on length of the blade, the amount of damage, the type of knife, and other factors. There is a $20.00 minimum charge per appointment, which the deposit covers before booking. eTransfer, credit via online invoicing, and cash are accepted forms of payment. Any applicable taxes are included in the listed price. Discounts are available to subscription clients. 

Ross Knife Sharpening is a mobile business operating in the Prince George area, and does not have a drop off location. When we set up an appointment we will get your address and sharpen on-site. 

The duration of an appointment depends on the number of knives and the amount of damage that needs fixed. For a typical household set of knives it can range from 10-30 minutes, rarely longer. In some cases, where there is significant damage or other issues, we may need to take the knives off-site. This almost never happens, but is something we can discuss if we need to. 

In some cases sharpening is either unnecessary, the knife or tool is worn beyond a reasonable point, or it is made from poor materials. In these cases, we will discuss options and come to a solution that most benefits the customer. Swords, daggers, and novelty blades will be declined, and we recommend looking to the manufacturer or bladesmith for sharpening services. If you have a knife or tool that is in bad shape and you want confirmation that it can be repaired, please email a picture and description of it to rossknifesharpening@gmail.com.

We are often booked a week or more in advance and rarely accept rush requests. If a customer insists on having their knives or tools sharpened as soon as possible, we may be able to accommodate, but there will be an additional fee of $5.00 extra per item, plus a $20.00 booking fee.

We offer subscriptions for all clients with any number of knives or tools. In order to qualify for a subscription the appointments must be booked at an interval no greater than 6 months, or twice per year. The appointments will be scheduled and a deposit of $20.00 per appointment will be due at the time your subscription begins. Clients with a subscription receive a 5% discount on all sharpening for the year, including appointments that are added later.